Terms and Conditions Key Points

A copy of the full terms and conditions will be sent when booking an appointment

Payment

We ask for a 25% deposit. In paying the deposit, parents/carers are agreeing to the terms and conditions.

Payment is required in advance of sessions and invoicing is usually on a monthly basis. West London Speech and Language Therapy Limited accepts cash, cheques and bank transfers. A receipt will be provided on request.  Cheques should be made payable to West London Speech and Language Therapy Limited.

Parents/carers using private health insurance are responsible for settling the invoice and then claiming from the insurer concerned. It is advisable to check the level and nature of cover with the insurer before agreeing to therapy.

Cancellation policy

Dates for West London Speech and Language Therapy sessions will be scheduled in advance. Please give a minimum of 24 hours notice of cancellation of appointments wherever possible.Failed appointments may be charged at the full rate.

It is parent/carer responsibility to inform the therapist should the child be absent from nursery/school on the day of a visit. Should the therapist need to cancel a session, a replacement will be offered as soon as possible.

If a parent/carer wishes to withdraw their child from therapy, at least one week’s notice should be given.

Liaison

To provide the most effective care, it is important to liaise with other professionals involved with a child’s learning and development. All reports will be sent to the parents/carers with additional copies to be distributed to relevant others. Where an NHS therapist is also involved with the child, parents/carers should inform the therapist. The therapists will work together collaboratively to maximise opportunities for effective therapy.

Location of Sessions

Assessments and therapy will be offered in the client’s home, nursery/school or in our clinic. It is important for the therapist and child to work in a quiet environment with minimal distractions. It is expected that the parent/carer will attend the appointments where possible.

Parent/Carer Role

Parents/carers are seen as partners in supporting a child to develop communication skills and parents/carers are required to work collaboratively with the therapist. This will include the parent/carer participating in sessions, completing carryover activities provided for home/school focus, and communicating openly about the process. Activities are usually provided to be carried out at home/school between therapy sessions. These should be practised regularly in order for the child to gain maximum benefit from the therapy.

Data Protection Policy

Information obtained from the parent/carer or other sources during treatment, including personal details, details relating to family lifestyle and social circumstances, education and training and employment details may be shared with the parent/carer, relatives, other healthcare or education professionals with parent/carer permission. This information is held in files at the West London Speech and Language Therapy registered office kept in locked filing cabinets and also on West London Speech and Language Therapy computers. This information is used for the administration of services to the parent/carer and for the purpose of keeping West London Speech and Language Therapy accounts and records. All information will be held and processed in line with Data Protection Principles give in the Data Protection Act 1998.

Suzanne Da Silva is registered as a Data Controller with The Office of the Data Protection Registrar, in line with the Data Protection Act 1998.

Complaints Procedure

Any complaints or concerns should be discussed with the therapist.  If unresolved within 7 days, please contact one of the directors, Suzanne Da Silva or Aoife Curran. If unresolved within a further 7 days please write to:

The Chair
Association of Speech and Language Therapists in Independent Practice
c/o WSS
Coleheath Bottom
Speen
Princes Risborough
HP27 0SZ

The Health and Care Professions Council may also be contacted at:

Park House, 184 Kennington Park Road
London, SE11 4BU
Phone: 020 7840 9814
Fax: 020 7582 4874
Email: ftp@hpc-uk.org